1. What if the product is faulty?

At Visual Loft, we guarantee the quality of our eyeglasses. If you face issues with your order, simply drop us a message. You can reach out to us at help@visualloft.sg. Customers are eligible for a return within 14 calendar days from the date the product is received. All returns must be in the original packaging and in good condition. Visual Loft reserves the right to withhold the refund if the product is not in satisfactory condition. 

However, we do our best to provide alternative solutions to ensure that you are fully satisfied with your product. Our table below will guide you through.

Please fill in the return form here and we can determine the best course of action. 

Template Structure

Order number (found on invoice):
Contact number:
Email address:

Issue (fake, faulty, comfort):

Photo (if applicable):

2. How do I send the product back (after return is approved)?

For a refund to be processed, we will require the product back in its original condition and packaging. The product is to be sent to 1187 Upper Serangoon Midtown 533971, #01-06.

3. Are there any handling or admin charges during a refund?

An admin charge (10% of the original item) and a handling charge of $5 will be applied.

4. What if I face an issue with the product after the 14-days window?

Our partners provide warranties for their products. The length of the warranty differs from vendor to vendor.

Do take note that products sold during special promotions may not be covered by any insurance. This will be stated clearly in the T&C for that particular promotion.

Do email us at help@visualloft.sg or click the messenger at the bottom right hand corner of your screen to talk to our friendly Customer Success Manager.

Got what you are looking for? Head back here to complete your order. 

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