1. What if the product is faulty?
At Visual Loft, we guarantee the quality of our eyeglasses. If you are not happy with your glasses, simply contact us for a return or replacement. Customers are eligible for a return within 14 calendar days from the date the product is received. All returns must be in the original packaging and in good condition. Visual Loft reserves the right to withhold the refund if the product is not in satisfactory condition. For contact lenses, security tags must be in place.
However, we do our best to provide alternative solutions to ensure that you are fully satisfied with your product. Our table below will guide you through.
Please fill in the return form here and we can determine the best course of action.
Order number (found on invoice):
Issue (fake, faulty, comfort):
Photo (if applicable):
2. How do I send the product back (after return is approved)?
For a refund to be processed, we will require the product back in its original condition and packaging. The product is to be sent to 1187 Upper Serangoon Midtown 533971, #01-06.
3. Are there any handling or admin charges during a refund?
An admin charge (10% of the original item) and a handling charge of $5 will be applied.
4. What if I face an issue with the product after the 14-days window?
Our partners provide warranties for their products. The length of the warranty differs from vendor to vendor.
Do email us at firstname.lastname@example.org or click the messenger at the bottom right hand corner of your screen to talk to our friendly Customer Success Manager.
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